Solid Hosting referred hereinafter as ‘Solid Hosting’, ‘our’, ‘we’ and ‘us’.

All accounts on our hosting servers, including reseller and resold accounts, are subject to the terms and conditions described in this document. Under the terms of this agreement, your placement of information on our servers is an acknowledgement that you have read, understand, and agree to be bound by terms and conditions below.

We reserve the right to change this policy at any time without prior notification. We encourage you to check here on a regular basis. If you have any questions about our usage policy please contact support@solid-hosting.net.

 

1. User Conduct

Our services may only be used for lawful purposes – any use of these services which violates any laws which may apply to Solid Hosting, your local jurisdiction, or any jurisdiction that you or your site may be subject to is strictly prohibited, it is your responsibility to be aware of the laws in both the jurisdiction of where our servers are located (Texas, United Sates of America) and your local jurisdiction.

In particular, while using our services you may not:

» Post or transmit any unlawful, threatening, abusive, defamatory, obscene, libellous, offensive, pornographic, indecent, profane, or otherwise objectionable information of any kind, including without limitation any transmissions constituting or encouraging conduct that would constitute a criminal offence, give rise to civil liability, or otherwise violate any law.
» Restrict or inhibit any other user from using and enjoying the Internet.

Solid Hosting reserves to the right to the final decision on what constitutes abuse.

 

2. Resource Usage, Adult-Oriented Sites

Users may not do the following on our servers:

» Run any process that over uses the resources of the server.
» Run any type of interactive real-time chat applications that require server resources. Remotely-hosted services are fully allowed.
» Run stand-alone, unattended server-side processes at any point in time on the server. This includes all daemons, such as IRCD.
» Run any IRC software or any software which connects to an IRC network.
» Run any site with adult-oriented content (pornographic material) if you are unsure as to what constitutes Adult material please email support@solid-hosting.net

To ensure optimal performance, the following restrictions are in place on all our servers:

» A maximum of 20 (twenty) concurrent processes per user.
» A maximum of 250 MB RAM, consumed by a process at any given time.
» A maximum of 3600 seconds (1 hour) running time for a process.

Any process violating the above restrictions will be terminated automatically. Please note that we are a flexible company and these restrictions can be lifted per user request.

 

3. Account Violations

We take a zero tolerance stance against any of the following activities:

» Spam Policy: Sending of unsolicited e-mail, commonly known as spam. Any domain which sends out spam will have their account terminated.
» Denial of Service Attack Policy: Any account launching a Denial of Service from our server(s) against any other server will be terminated without prior notice.
» Server Exploiting Policy: Any account who is attempting or has attempted to successfully or unsuccessfully exploit any of the server’s services, including but not limited to the http server or ssh server, or attempting to gain root access will have their account terminated without notice.

Should one of your resold accounts be involved in any if these activities then that domain will be suspended but your main domain and all other domain you host will remain active.

Solid Hosting reserves the right to require changes or disable as necessary any web site, account, database, or other component that does not comply with this policy. Solid Hosting also reserves the right to make any such modifications in an emergency at our sole discretion.

 

4. Indemnification

You agree to indemnify, defend, and hold harmless Solid Hosting from any and all liability, penalties, losses, damages, costs, expenses, attorneys’ fees, causes of action or claims caused by or resulting indirectly from your use of the service which damages either you, Solid Hosting, or any other party or parties without limitation or exception.

 

5. No Warranties

Solid Hosting makes no warranties or representations of any kind for the services being offered. The service is provided on an “as is” and “as available” basis without warranties of any kind, either express or implied, including but not limited to warranties of title, non-infringement, or implied warranties of merchantability or fitness for a particular purpose. No advice or information given by Solid Hosting or its agents or employees shall create a warranty. Under no circumstances shall Solid Hosting be liable for any direct, indirect, special, punitive, or consequential damages that result in any way from your use of or inability to use the service, or for third parties’ use of the service to access your Web space, or to access the Internet or any part thereof, or your or any third parties’ reliance on or use of information, services, or merchandise provided on or through the service, or that result from mistakes, omissions, interruptions, deletion of files, errors, defects, delays in operation or transmission, or any failure of performance.

You understand that by placing information on Solid Hosting’s servers that such information becomes available to all Internet users and that Solid Hosting has no way of limiting or restricting access to such information or protecting such information from copyright infringement. You assume total responsibility and risk for your use of Solid Hosting’ servers and the Internet. It is solely your responsibility to evaluate the accuracy, completeness, and usefulness of all opinions, advice, services and other information, and the quality and merchantability of all merchandise provided through Solid Hosting or on the Internet generally.

Your use of the service is at your sole risk. Solid Hosting is not responsible for files and data residing on your account. You agree to take full responsibility for files and data transferred and to maintain all appropriate backup of files and data stored on Solid Hosting servers.

You agree not to interfere with the operation of the system. You further agree not to interfere with the proper operation of other systems reachable through the Internet, including any attempt at unauthorized access. You agree to adhere to system policies as published by Solid Hosting, including restrictions on services available with each service type, restrictions on certain features, and all other policies. You agree to abide by any and all future Solid Hosting policy decisions.

 

6. Payment and Other Information

You agree to supply appropriate payment for the services received from Solid Hosting, in advance of the time period during which such services are provided. You agree that until and unless you notify Solid Hosting of your desire to cancel any or all services received, those services will be billed on a recurring basis.

 

7. Agreement Acknowledgement

This agreement supersedes any written, electronic, or oral communication you may have had with Solid Hosting or any agent or representative thereof, and constitutes the complete and total agreement between the parties. Should any provision of this agreement is determined to be invalid or unenforceable, all other provisions shall remain in full force and effect and said provision shall be reformed only to the extent necessary to make it enforceable.

By placing and continuing to maintain or place information on Solid Hosting’ servers you are stating and acknowledging that you have read the aforementioned terms and conditions and that you understand such terms and conditions and agree to be bound by them.

 

8. Backups

Full backups are made daily. No guarantees are made as to the integrity of these backups. It is the clients responsibility to maintain local copies of their web content and information.

 

9. Money Back Guarantee

Each plan includes a full 30-days money back guarantee.

If you are not completely satisfied with our services within the refund time period of 30 days, you will be given a full refund of all fees paid to Solid Hosting. No refund is available after that period.

Accounts cancelled/terminated by Solid Hosting for violating our Acceptable Usage Policy do not qualify for the 30-day money back guarantee. Only first-time accounts are eligible for a refund. For example, if you’ve had an account with us before, cancelled and signed up again, you will not be eligible for a refund.

 

10. Uptime Guarantee

Solid Hosting guarantee an uptime of 99% in any calendar month. Should we not reach this we will credit your account with 100% of your monthly fee, upon receipt of a refund request.

 

11. Cancellation/Refund Policy

Accounts can be cancelled at any time. All cancellation requests must be submitted by emailing support@solid-hosting.net by the person listed as the main account contact. While there are no cancellation fees, you must cancel prior to your next billing cycle. Payments made up to your cancellation date are not refundable unless you are cancelling within our 30-days money guarantee period. You must include your account username and password for verification.

 

12. Correspondence Address

Stara Zagora 6062, Bulgaria
s. Pryaporets, 2 Street, #6